Troubleshoot NIPRNet Access
How to resolve access issues when connecting to Game Warden from NIPRNet, including firewall, AFWERX, and CNAP proxy troubleshooting.
This guide helps diagnose and resolve issues when a user on NIPRNet is unable to access Game Warden-hosted applications. These steps are helpful if a user reports timeouts or sees a blank/white screen when attempting to reach an application endpoint.
Before beginning any troubleshooting, ensure the user has:
- Created a Platform One SSO (P1-SSO) account.
- Configured their CAC/ECA/PIV credentials for access to IL4+ environments.
- Successfully associated their access card with the Game Warden Keycloak instance.
Step-by-step network and access tests
Navigate to: https://login.dso.mil
Results:
- ✅ Success: Outbound connection is working. Proceed to the next test.
- ❌ Failure: Contact your local network support to allow access to this domain.
Navigate to: https://login.dso.mil
Results:
- ✅ Success: Outbound connection is working. Proceed to the next test.
- ❌ Failure: Contact your local network support to allow access to this domain.
Navigate to: https://grafana.il4.afwerx.dso.mil
Results:
- ✅ Success: Game Warden services are online and accessible.
- ❌ Failure: There may be an issue with AFWERX or Game Warden availability. Contact support.
Navigate to: https://code.il4.dso.mil
Results:
- ✅ Success: You should see a message such as: "Your account has not been granted access to this application group yet." This message confirms CNAP pass-through. Proceed to the AFWERX test.
- ❌ Failure: CNAP access is not whitelisted.
If CNAP access fails, you’ll need to gather your agency’s IP address information for whitelisting. Work with your network administrator to receive all applicable IP ranges in CIDR format.
Depending on your system and security settings, use one of the following:
- Press Windows Key + R, type
cmd, and press Enter. - Type
ipconfigand press Enter. - Locate and copy your IPv4 Address.
- Press Windows Key + R, type
cmd, and press Enter. - Type
ipconfigand press Enter. - Locate and copy your IPv4 Address.
- Press Windows Key + R, type
powershell, and press Enter. - Type
ipconfigand press Enter. - Locate and copy your IPv4 Address.
Need further support? Reach out by submitting a support ticket.